Synthesis Essay Online Shopping - 777 Words

Synthesis Essay 2 Online shopping faced a many different challenges. A common example of these challenges that describing these websites by they are lack of the security. Sao Paulo in 2003 mentioned that â€Å"The financial crisis and attempted here with the prices did not affect the performance of online shopping† a huge event like the financial crisis did not disturb online shopping, but likewise, Harris’ survey finds that â€Å"The lack of security of a site can be a determining factor for the achievement or not a purchase†. In the same way, â€Å"87% of the customers submitted that they perceive that the lack of security on this platform and unreliable network services will be a huge disadvantage to them in the short run as online hawkers could break into their cards and defraud them†( Wali, Wright and Reynolds 1) in fact, people used to be afraid of getting their addresses, cards and phones numbers for unofficial corporation. Nonetheless, people can not use this as wea k point for online shopping. The security is as a triangle contain many elements; banks, companies and individuals. As a result, if there is any error in any part of the triangle it will affect on the security system. On the other hand, companies as a part of this triangle understand very well that the trust is the first stone in the trade’s building, and the trust according to Gefen’s study is built through four points, the second one is â€Å"A belief that there are safety mechanisms built into the Web site†. Building theShow MoreRelatedThe Impact of Online Shopping on Consumer Behavior3641 Words   |  15 Pagesthe factors that influence the consumer behavior while they are shopping online. Because now a day’s online shopping is increasing day by day .We collected both primary and secondary Data. The survey was conducted in Alain Mall through questionnaire and all the factors that can influence consumer behavior or change consumer behavior because of online shopping where given in the questionnaire. So we found that the the online shopping has a big impact on consumer behavior in many different ways. TableRead MoreManga2924 Words   |  12 Pagesago: long Indian summers spent reading Archie digests out of utter boredom had convinced me that there wasnt much to the form. It was only when a friend introduced me to Japanese comics (or manga) three years ago that I began to realize that the synthesis of image and text could produce complex layers of meaning, which shifted from reading to reading. In Japan, manga has spread and diversified as a dominant (almost the dominant) medium in mass culture The huge audience for manga in Japan has allowedRead MoreWriting the Critical Response3559 Words   |  15 PagesCRITICAL RESPONSE A critique is an analysis of and a commentary on another piece of writing. It generally focuses on technique as well as on content. A critical response essay (or interpretive essay or review) has two missions: to summarize a source’s main idea and to respond to the source’s main ideas with reactions based on your synthesis. Organization Introduction: attention-getting with a thesis statement Body: clear critical reasoning and adequate examples Summary Analysis: Evaluate the evidence:Read MoreSole Trader7713 Words   |  31 Pagesanswers. 9. SECTION C 9.1 The breakdown of the mark allocation for the essays is as follows: Introduction Content Conclusion Insight TOTAL 9.2 Maximum: 32 8 40 Insight consists of the following components: Layout/Structure: (Is there an introduction, body using proper paragraphs and a conclusion?) Analysis and interpretation: (Learners ability to break down the question to show understanding of what is being asked.) Synthesis: (What parts to the question would you have included in the answer? AreRead MoreUnit 6 Business Decision Making Essay5294 Words   |  22 Pagesof their outlets at Canary Wharf so that they can make necessary improvements. Project 3 Hotel Russell, located at 1-8 Russell Square, Bloomsbury, London, is a four-star hotel offers easy access to central London businesses, tourist attractions, shopping and entertainment areas. A 4-star venue offers a level of service and comfort designed to insure that both business and leisure travellers who visit historic capital city will find charming hospitality and personalised service. Russell Hotel wouldRead MoreChapter 1: Marketing: Creating and Capturing Customer Value Essay example9741 Words   |  39 Pagestraditional Answer: A Diff: 2 Page Ref: 10 Skill: Concept Objective: 1-3 29) Though often criticized, the selling concept is particularly appropriate and effective with which of the following types of products? A) convenience B) shopping C) specialty D) unsought E) demarketed Answer: D Diff: 2 Page Ref: 10 Skill: Concept Objective: 1-3 30) Which of the following reflects the marketing concept philosophy? A) We dont have a marketing department; we have a customerRead MoreHerbert Spencer Essay13142 Words   |  53 Pagesorganism. A System of Evolution The concept of organic evolution was elaborated fully for the first time in his famous essay The Developmental Hypothesis, published in the Leader in 1852. In a series of articles and writings Spencer gradually refined his concept of organic and inorganic evolution and popularized the term itself. Particularly in Progress: Its Law and Cause, an essay published in 1857, he extended the idea of evolutionary progress to human society as well as to the animal and physicalRead MoreGoogle Strategic Plan Essay3859 Words   |  16 Pagesestablishing a corporate diversification strategy for the company. Google Vision, Mission and Goals Google’s primary mission is to organize information and make it accessible and useful (Google, 2006). The company prides itself in the collection, synthesis, analysis and presentation of a range of information packages. Since 1998 when the company was invented from a minor search engine BackRub in the Silicon Valley, it has grown to serve the needs of the people around the world. Google envisions onRead MoreGlobal Strategy of Tesco5371 Words   |  22 Pagesprocess of a strategy safari and has identified ten schools of thought in respect of strategy development. These schools have varied in popularity overtime. The ten different schools were divided into the groups of prescriptive, descriptive and synthesis. The difference point between the prescriptive schools and the descriptive ones is that the former focus on strategy formulation while the latter emphasize strategy development. The three prescriptive schools are considered the efficiency and stabilityRead MoreSocial Net working Sites-Boon/Bane15517 Words   |  63 Pagesdevice has the potential to ruin peoples lives because it has the potential to give an incorrect location, another participant said. For example, if a husband were to track his wifes car, she may have gone shopping, but its showing the location of the car in the street next to the shopping centre, this could cause many trust issues to arise unnecessarily, the participant said. Abbas research has also found concerns about the ability of people to tamper with the tracking technology and lie

Gentilesse for the Masses in General Prologue and The...

In the 14th century, class distinction was of great importance. The class to which one belonged determined the clothes one was allowed to wear, the color of that clothing and even behavior. In Geoffrey Chaucers General Prologue and The Canterbury Tales , we can find any number of characters with these behavior distinctions if we examine them. The Knight, for example, is described as a worthy man of trouthe and honour, freedom and curtesie (I, 46). He is of a noble rank, and therefore his behavior is one of good reputation (honour). Conversely, Both the descriptions of the Reeve and the Miller in the General Prologue are quite unflattering; their verbal cutting into each others tales demonstrates the stereotypical churlish†¦show more content†¦The hag and the Knight, newly man and wife, are lying in bed when the hag asks her husband what she has done wrong that he walweth and he turneth to and fro (III, 1085). His response is that he acts that way because she is so loathsome and of such low lineage; this prompts her long speech on gentilesse. She tells her husband that gentilesse is not determined by ones birth, descended out of old richesse (1110), but is the title given to one who is almost always virtuous and tries to do as many good deeds as he or she can (1113-15). Examining Chaucer from a historical perspective in Chaucer and Gentility, Nigel Saul states: Chaucers Avoidance of economic criteria to define gentility was wholly in accord with the contemporary outlook. Gentility was viewed at the time as a quality, and was accordingly assessed in qualitative terms (49). In lines 1117-24, the hag then explains to the Knight that the quality of gentilesse can come only from God. Ancestors cannot hand down their virtuous character that made others call them gentil men (1123); they can only give their descendants the earthly status. Chaucer here demonstrates the difference between nobility and gentilesse. He appears to comment that there is earthly gentil esse and spiritual gentilesse -- gentility that is obtained by birth and gentility that is obtained through a life of generosity and steadfast faith in God. Calling his wife loathsome and of low lineage, the

Repetition and Parallelism Free Essays

There’s of Leslies Critical Analysis on Smog Merchants Pollution has been one of the big problems of our world. This has pushed many people who are concern enough to create programs that will help reduce the problem and this Smog Merchants article is technically, one of those. But I don’t think marketing the right to pollute will help In any way. We will write a custom essay sample on Repetition and Parallelism or any similar topic only for you Order Now It Is more like allowing destruction to come to the environment. In this article, it was implied that firms that are able to reduce pollutants below the levels to which it is entitled receives credits, and they an sell these credits to other firms. The thing is that. First. Why will you sell pollution rights when the name itself states that you’re giving someone the capability to pollute noted that the problem you are solving Is pollution itself. Second, a company who cannot reach the goal tends to buy these credits rather than improving their facility and emissions reductions because it is way cheaper. So how can this help when the only thing it can visibly do is to create firms that are dependent to the credits of other firms that are successful in cutting pollutants in the lowest cost. It has been said that the environment is a free resource, and air Is no doubt a part of it. In number two question, it is being asked â€Å"who implicitly has property rights to the air when the EPA auctions ASS permits† My answer to this would be: everyone, and no. I did not depend on who gets the revenue raised by the auction. Everyone has his right to consume air or use air or whatever you would like to do with air. It is part of the environment and thus, a free resource. The EPA auctions or the allowances aim to reduce the emissions of sulfur dioxide. And firms are allowed to buy and sell these allowances to other firms when left unused. I believe that this doesn’t affect the people’s rights to the air. The environment is a priceless resource. Since then, people have been witnesses of the priceless generosity of the environment. We have been able to survive till this year and generation because of the environment. Why? Well this is where we get our resources starting from foods to clothes to shelters. Only did the presence of companies made us pay for this priceless resource. For me, we do need to give up everything to protect the environment if and only if it is necessary and if it follows a certain action plan. I mean, we cannot Just give up anything unless we’re sure It will be for a good cost. People need the environment so much most especially for the continuous production of food. Nowadays, we are strongly aware that the rate of population has Increased and Is still increasing. Without the environment, it would be hard for the people to preserve the remaining resources, to sustain lives, and to continue successful generations. This also Justifies why the environmental quality has an infinite value. In number four question: Don’t such regulations amount to Glenn away environmental quality at no charge? Yes. Basically because allowing firms and individuals to pollute the environment is the same as giving away environmental quality. To Justify this, let me give an example. Let say you have a piece of candy and it is your favorite. You never let anyone touch it because it might get germs or t Off amount of money. You wanted to keep it clean, but letting your friends have it for a taste ruined it. My point is that, if the regulations will allow firms to pollute up to that point at no charge, it would add up in destroying the environment and its quality at no charge as well. To solve this, I think it would be better to charge a price via emissions taxes. At least this can reduce firms or individuals who try to emit pollutants at a very high rate if get monitored well. If this practice continues from this generation to the next, it would probably reduce the amount of pollution since pollutants will be less emitted and polluters will gradually increase their emissions reductions. How to cite Repetition and Parallelism, Essays

Customer Service Of VTI KarMart Samples †MyAssignmenthelp.com

Question: Discuss about the Customer Service Of VTI KarMart. Answer: Customer service is an important factor in developing a wide and loyal customer base. A customer service plan deeply examines customers' perceptions and expectations of a company and guides the company through the process of bringing its customer service activities in line with customers' needs. VTI KarMarts (GM) vision statement and mission statement address the strategic direction needs of the automotive business. However, there are opportunities to improve these corporate statements. General Motors vision statement indicates what the business aims to achieve in the future. The companys corporate mission statement establishes the approaches needed to push the organization toward its desired future position in the automotive industry. As one of the largest firms in the global automobile market, VTI KarMarts corporate vision statement and corporate mission statement must agree with each other. Such agreement facilitates decision-making and problem-solving processes in the business. Also, adjustments in the corporate mission and vision are needed to support General Motors flexibility in dealing with changes in market conditions worldwide. VTI KarMarts Vision Statement VTI KarMarts corporate vision is to become the worlds most valued automotive company. This vision statement points to the leadership of the business while considering the conditions of the global market and the various factors at play. Thus, the following are the main components of Vision statement: World (global market) Most valued company VTI KarMarts Mission Statement VTI KarMarts corporate mission is to earn customers for life by building brands that inspire passion and loyalty through not only breakthrough technologies but also by serving and improving the communities in which we live and work around the world. This mission statement shows a holistic approach to addressing external factors that influence the business. Thus, the following are the components or features of their mission statement: Earn customers for life Building brands that inspire passion and loyalty Breakthrough technologies Serving and improving communities in which we live and work around the world Identifying of customer needs Strategies for identifying customer needs are an integral element of a companys marketing program. Understanding customer needs helps refine product development projects, marketing communication programs and distribution choices. Companies that launch products without researching and taking account of customer needs run a high risk of failure. Research Carrying out customer research as part of the marketing strategy provides a broad view of customer needs. Review published market research on the sectors that target to identify trends or changes in purchasing patterns. Visit customers websites to assess their product and market strategies and identify opportunities to meet their current or future product needs. Customer Feedback A strategy that encourages customer feedback will provide with insight into customers attitudes towards the products and services, helping identify how well are meeting their needs. Set up a forum or poll on the website or on a social media site where customers can post reviews or leave comments. Encourage customers to join a user group or other community where they can share their experience in using the products and make recommendations for changes or improvements. Acknowledge the feedback from customers and respond to requests for improvements. Assessment of customer needs In order to successfully serve customers, businesses must have an acute understanding of customers needs. Using market research and conducting a Customer Needs Assessment shows customers are willing to invest time and effort into really understanding their needs and can ultimately secure a lifetime customer. As stated in a prior blog post, the real value of customer satisfaction surveying may be the survey instrument itself because it reaches out and asks how are we doing? A customer needs assessment uncovers the precise needs of customers, how these needs are (or are not) currently being fulfilled, and what is required to improve satisfaction and loyalty. This type of research technique profiles who the customers are, details their loyalty, and assesses their needs. By conducting customer market research, can find the answers to things like: What is the average revenue/income of the customers? Where customers are geographically based? What products or services are these customers currently purchasing to fulfill their needs? What factors drive the decision-making of these customers (e.g., price, service, reliability)? How do these customers make buying decisions (e.g., multiple decision makers, multiple bids)? How likely are customers to re-purchase products/services from? By truly understanding customers, are able to adapt to changes and keep fresh on customer expectations. This type of research will also help identify loyalty factors to ensure the business success. Differentiating self and the way market self is critical in retaining customer market share, and a customer needs assessment is a key tool in achieving a consultative mindset with the customer. Response to customer needs Communicate corporate customer service guidelines and policies Provide streamlined sources for citizens and employees regardless of how accessed Continue to be responsive to customers through proactive engagement and solicitation of their satisfaction levels Continually assess the services being offered and the available access points to ensure customer needs are being met Continue to evolve our customer service guidelines, policies, processes and methods of accessibility to meet the ongoing and ever-changing needs of the customers and stakeholders we serve Benchmark service availability and standards and compare with the leading practices of other municipalities; modify where warranted Work to ensure that departments have an effective customer feedback system in place that enables both internal and external customers to comment on their services and provide suggestions for improvement Conduct service satisfaction surveys with the community and staff to gauge awareness and approval of service quality and levels both internally and externally Quality customer service The key to good customer service is building good relationships with the customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure the best customer service: To know what customers consider to be good customer service find out customers' expectations follow up with both positive and negative feedback received Consider customer service in all aspects of business Continuously look for ways to improve the level of customer service delivery. Once one knows what customers want and must have to be fully satisfied with the products and services, the next step is to guarantee which will deliver that each and every time. Service guarantees are the measurable standards set to ensure that employees deliver a consistent product. They are the critical indicators of whether the employees are winning or losing. Service guarantees are the scorecard and measurement of the success. Causes of customer dissatisfaction Not understanding what customers expect. Making an effort to discover what customers expect from in terms of service and products is the way to satisfying their needs. Failing to fulfill customer requirement is one of the major reasons for customer dissatisfaction. Another major reason is poor communication skill of the service manager. Customer handling procedure Intent attention: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard. Gratitude: Thank the customer for bringing the problem to the attention. cannot resolve something is not completely aware of, or maybe making faulty assumptions about. Apologize: Sincerely convey to the customer apology for the way the situation has made them feel. Best Solution: Determine what the customer is seeking as a solution. Ask them; often theyll surprise for asking for less than initially thought have to giveespecially when they perceive the apology and intention is genuinely sincere (Kyj and Kyj 2013). Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. The best intentions can miss the mark completely if still fail to deliver what the customer wants. Quick Action: Act on the solution with a sense of urgency. Customers will often respond more positively to the focus on helping them immediately versus than on the solution itself. Follow-up: Follow-up to ensure the customer is completely satisfied, especially when have had to enlist the help of others for the solution delivery. Reasons for delivery drivers failure Inadequate training on service delivery is the main reason behind the failure of delivery drivers. They have not defined the companys service vision or initiative. Possible measures and recommendation E-Learning and online training technology should be used for delivery; there are a couple of reasons this is the best delivery method. The first is that can create a learning environment where it is safe to fail, without life or death consequences. Carefully track driver and safety records regularly, which will allow customizing training and focusing it on areas where each employee needs it most. Just as much as safety is a necessity in delivery driver training, so should customer service training be significant. The drivers are the face of the organization in so many ways. View training as continual throughout a delivery drivers entire career. Training should not stop after orientationit should always be built upon, much like UPS does. Blended learning is a great learning delivery style. Incorporate e-Learning and online training with on-the-job and ride along-style training to get the best results. Train not just on the expected but also potentially unexpected situations faced by drivers. It is important to empower drivers in a way that makes them feel prepared and comfortable handling the unexpected, so consider this when designing e-Learning. Plenty of different KPIs There are plenty of different KPIs can use to measure customer service and the success of the businesss customer service strategy. Satisfaction Improvement One way to measure customer service is to track changes in customer satisfaction over time. Customer Retention Customers who are happy with the service providers are likely to stick around and do more business with the company. Resolved Issues One can also look at all of the issues that the customer service team has determined to get an idea of customer service. Employee Productivity Different types of businesses use different methods to measure employee productivity. Cash flow Cash flow can be a great performance indicator for many different business factors. Customer service is such an important factor that it can have a significant impact on the bottom line Questionnaire Do own a car? Yes/no. f no goes to question 4, or otherwise proceed serialwise. Which car do you own? Hyundai cantor Maruti800 Martinez Wagon Telcos indicia Marti esteem opal astral. Any other. Do you think that would be buying a car in the near future? Yes/no, f no go to question 12 or otherwise precedes serial wise Which factors do you think would influence purchasing decision the most? Price Financing past financial record brand name Word of mouth shape and size technical aspect After sale service any other (please specify). Does the companys past financial performance affect the final decision? Not at all not too much significant What do you look for in a car? Rank in order of preference. Here are five ways can use feedback to improve customer service. 1) Adding credibility Positive feedback is a great way of counteracting the effects of negative commentary and can help to increase businesses performance. 2) Increasing sales E-commerce works best when people trust a website, seller or brand, and honest reviews which are highly visible are one of the most effective ways of increasing trust. 3) Showing responsive Negative feedback can sometimes be good. It gives an opportunity to redeem self, replying with a polite, personalized and thorough response. 5) Serving as a business development road map Importance of feedback Feedback allows trusting the direction is going in. Instead of speculating on what one think or hope customers want, be giving them exactly what theyve asked for and can confidently move the business forward in the right direction. Listening to the customers is the only way to guarantee create a product or service that they want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customers problem or fulfils a need. The most innovative companies in the world are the best at creating products that meet their customers needs and exceed their expectations. In todays competitive business world, these companies who can intertwine product development and customer feedback will be the ones that reap strong competitive advantages, have sticky customer loyalty and earn raving customer advocates. Technology enables faster and better service that customers demand It is a byproduct of technological innovation. Customers expect the business to at least have own website, where they can know more about what one offer and answer questions about the business, products or services (Setia, Venkatesh and Joglekar 2013). They expect to have an email were they can reach, and they want to answer questions and concerns promptly on the social media accounts. They want to be able to reach via multiple devices and interact act with via mobile phone. Not only do they expect to have an online presence, they also demand seamless integration among the online accounts and customer service touch points and why not? It should be relatively easy to check the Facebook account or coordinate with a customer service agent they spoke with about an issue or question. Customers do not want to waste time repeating something theyve said before and expect to be on top of any problems they have with the product. Technology helps to improve the customer experience Technology gives the ability to interact with customers on a regular basis. Do not miss this opportunity to gather as much feedback and customer insight as one can to inform the next marketing campaign or to introduce improvements to the current products or service. Encourage active engagement with the online followers. Reach out to the target audience. Find out exactly what they want. Do not take criticisms in a negative light, but as an opportunity to improve. There are few ways to solve a conflict between the customer and team member If you cannot accept customers request, you can at least try to help them the other way. As soon as a customer sees that you really want to help them and not just hide behind the policy, their opinion about you, your service and your company might change. Make your policies clear to everyone. The customers as well the team members should aware of the policies of the company in terms of customer service. Try to investigate the whole customer journey and come up with the idea of adding more information about it on your companys website. Regardless of all problems your customers will have, the most important part is to do the conversation closing with style. Instead of just saying the generic thank you for your call, have a nice day, think about something more sophisticated. References Kyj, L.S. and Kyj, M.J., 2013. Customer service: product differentiation in international markets.International Journal of Physical Distribution Materials Management. Setia, P., Venkatesh, V. and Joglekar, S., 2013. Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance.Mis Quarterly,37(2).