Repetition and Parallelism Free Essays

There’s of Leslies Critical Analysis on Smog Merchants Pollution has been one of the big problems of our world. This has pushed many people who are concern enough to create programs that will help reduce the problem and this Smog Merchants article is technically, one of those. But I don’t think marketing the right to pollute will help In any way. We will write a custom essay sample on Repetition and Parallelism or any similar topic only for you Order Now It Is more like allowing destruction to come to the environment. In this article, it was implied that firms that are able to reduce pollutants below the levels to which it is entitled receives credits, and they an sell these credits to other firms. The thing is that. First. Why will you sell pollution rights when the name itself states that you’re giving someone the capability to pollute noted that the problem you are solving Is pollution itself. Second, a company who cannot reach the goal tends to buy these credits rather than improving their facility and emissions reductions because it is way cheaper. So how can this help when the only thing it can visibly do is to create firms that are dependent to the credits of other firms that are successful in cutting pollutants in the lowest cost. It has been said that the environment is a free resource, and air Is no doubt a part of it. In number two question, it is being asked â€Å"who implicitly has property rights to the air when the EPA auctions ASS permits† My answer to this would be: everyone, and no. I did not depend on who gets the revenue raised by the auction. Everyone has his right to consume air or use air or whatever you would like to do with air. It is part of the environment and thus, a free resource. The EPA auctions or the allowances aim to reduce the emissions of sulfur dioxide. And firms are allowed to buy and sell these allowances to other firms when left unused. I believe that this doesn’t affect the people’s rights to the air. The environment is a priceless resource. Since then, people have been witnesses of the priceless generosity of the environment. We have been able to survive till this year and generation because of the environment. Why? Well this is where we get our resources starting from foods to clothes to shelters. Only did the presence of companies made us pay for this priceless resource. For me, we do need to give up everything to protect the environment if and only if it is necessary and if it follows a certain action plan. I mean, we cannot Just give up anything unless we’re sure It will be for a good cost. People need the environment so much most especially for the continuous production of food. Nowadays, we are strongly aware that the rate of population has Increased and Is still increasing. Without the environment, it would be hard for the people to preserve the remaining resources, to sustain lives, and to continue successful generations. This also Justifies why the environmental quality has an infinite value. In number four question: Don’t such regulations amount to Glenn away environmental quality at no charge? Yes. Basically because allowing firms and individuals to pollute the environment is the same as giving away environmental quality. To Justify this, let me give an example. Let say you have a piece of candy and it is your favorite. You never let anyone touch it because it might get germs or t Off amount of money. You wanted to keep it clean, but letting your friends have it for a taste ruined it. My point is that, if the regulations will allow firms to pollute up to that point at no charge, it would add up in destroying the environment and its quality at no charge as well. To solve this, I think it would be better to charge a price via emissions taxes. At least this can reduce firms or individuals who try to emit pollutants at a very high rate if get monitored well. If this practice continues from this generation to the next, it would probably reduce the amount of pollution since pollutants will be less emitted and polluters will gradually increase their emissions reductions. How to cite Repetition and Parallelism, Essays

Customer Service Of VTI KarMart Samples †MyAssignmenthelp.com

Question: Discuss about the Customer Service Of VTI KarMart. Answer: Customer service is an important factor in developing a wide and loyal customer base. A customer service plan deeply examines customers' perceptions and expectations of a company and guides the company through the process of bringing its customer service activities in line with customers' needs. VTI KarMarts (GM) vision statement and mission statement address the strategic direction needs of the automotive business. However, there are opportunities to improve these corporate statements. General Motors vision statement indicates what the business aims to achieve in the future. The companys corporate mission statement establishes the approaches needed to push the organization toward its desired future position in the automotive industry. As one of the largest firms in the global automobile market, VTI KarMarts corporate vision statement and corporate mission statement must agree with each other. Such agreement facilitates decision-making and problem-solving processes in the business. Also, adjustments in the corporate mission and vision are needed to support General Motors flexibility in dealing with changes in market conditions worldwide. VTI KarMarts Vision Statement VTI KarMarts corporate vision is to become the worlds most valued automotive company. This vision statement points to the leadership of the business while considering the conditions of the global market and the various factors at play. Thus, the following are the main components of Vision statement: World (global market) Most valued company VTI KarMarts Mission Statement VTI KarMarts corporate mission is to earn customers for life by building brands that inspire passion and loyalty through not only breakthrough technologies but also by serving and improving the communities in which we live and work around the world. This mission statement shows a holistic approach to addressing external factors that influence the business. Thus, the following are the components or features of their mission statement: Earn customers for life Building brands that inspire passion and loyalty Breakthrough technologies Serving and improving communities in which we live and work around the world Identifying of customer needs Strategies for identifying customer needs are an integral element of a companys marketing program. Understanding customer needs helps refine product development projects, marketing communication programs and distribution choices. Companies that launch products without researching and taking account of customer needs run a high risk of failure. Research Carrying out customer research as part of the marketing strategy provides a broad view of customer needs. Review published market research on the sectors that target to identify trends or changes in purchasing patterns. Visit customers websites to assess their product and market strategies and identify opportunities to meet their current or future product needs. Customer Feedback A strategy that encourages customer feedback will provide with insight into customers attitudes towards the products and services, helping identify how well are meeting their needs. Set up a forum or poll on the website or on a social media site where customers can post reviews or leave comments. Encourage customers to join a user group or other community where they can share their experience in using the products and make recommendations for changes or improvements. Acknowledge the feedback from customers and respond to requests for improvements. Assessment of customer needs In order to successfully serve customers, businesses must have an acute understanding of customers needs. Using market research and conducting a Customer Needs Assessment shows customers are willing to invest time and effort into really understanding their needs and can ultimately secure a lifetime customer. As stated in a prior blog post, the real value of customer satisfaction surveying may be the survey instrument itself because it reaches out and asks how are we doing? A customer needs assessment uncovers the precise needs of customers, how these needs are (or are not) currently being fulfilled, and what is required to improve satisfaction and loyalty. This type of research technique profiles who the customers are, details their loyalty, and assesses their needs. By conducting customer market research, can find the answers to things like: What is the average revenue/income of the customers? Where customers are geographically based? What products or services are these customers currently purchasing to fulfill their needs? What factors drive the decision-making of these customers (e.g., price, service, reliability)? How do these customers make buying decisions (e.g., multiple decision makers, multiple bids)? How likely are customers to re-purchase products/services from? By truly understanding customers, are able to adapt to changes and keep fresh on customer expectations. This type of research will also help identify loyalty factors to ensure the business success. Differentiating self and the way market self is critical in retaining customer market share, and a customer needs assessment is a key tool in achieving a consultative mindset with the customer. Response to customer needs Communicate corporate customer service guidelines and policies Provide streamlined sources for citizens and employees regardless of how accessed Continue to be responsive to customers through proactive engagement and solicitation of their satisfaction levels Continually assess the services being offered and the available access points to ensure customer needs are being met Continue to evolve our customer service guidelines, policies, processes and methods of accessibility to meet the ongoing and ever-changing needs of the customers and stakeholders we serve Benchmark service availability and standards and compare with the leading practices of other municipalities; modify where warranted Work to ensure that departments have an effective customer feedback system in place that enables both internal and external customers to comment on their services and provide suggestions for improvement Conduct service satisfaction surveys with the community and staff to gauge awareness and approval of service quality and levels both internally and externally Quality customer service The key to good customer service is building good relationships with the customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure the best customer service: To know what customers consider to be good customer service find out customers' expectations follow up with both positive and negative feedback received Consider customer service in all aspects of business Continuously look for ways to improve the level of customer service delivery. Once one knows what customers want and must have to be fully satisfied with the products and services, the next step is to guarantee which will deliver that each and every time. Service guarantees are the measurable standards set to ensure that employees deliver a consistent product. They are the critical indicators of whether the employees are winning or losing. Service guarantees are the scorecard and measurement of the success. Causes of customer dissatisfaction Not understanding what customers expect. Making an effort to discover what customers expect from in terms of service and products is the way to satisfying their needs. Failing to fulfill customer requirement is one of the major reasons for customer dissatisfaction. Another major reason is poor communication skill of the service manager. Customer handling procedure Intent attention: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard. Gratitude: Thank the customer for bringing the problem to the attention. cannot resolve something is not completely aware of, or maybe making faulty assumptions about. Apologize: Sincerely convey to the customer apology for the way the situation has made them feel. Best Solution: Determine what the customer is seeking as a solution. Ask them; often theyll surprise for asking for less than initially thought have to giveespecially when they perceive the apology and intention is genuinely sincere (Kyj and Kyj 2013). Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. The best intentions can miss the mark completely if still fail to deliver what the customer wants. Quick Action: Act on the solution with a sense of urgency. Customers will often respond more positively to the focus on helping them immediately versus than on the solution itself. Follow-up: Follow-up to ensure the customer is completely satisfied, especially when have had to enlist the help of others for the solution delivery. Reasons for delivery drivers failure Inadequate training on service delivery is the main reason behind the failure of delivery drivers. They have not defined the companys service vision or initiative. Possible measures and recommendation E-Learning and online training technology should be used for delivery; there are a couple of reasons this is the best delivery method. The first is that can create a learning environment where it is safe to fail, without life or death consequences. Carefully track driver and safety records regularly, which will allow customizing training and focusing it on areas where each employee needs it most. Just as much as safety is a necessity in delivery driver training, so should customer service training be significant. The drivers are the face of the organization in so many ways. View training as continual throughout a delivery drivers entire career. Training should not stop after orientationit should always be built upon, much like UPS does. Blended learning is a great learning delivery style. Incorporate e-Learning and online training with on-the-job and ride along-style training to get the best results. Train not just on the expected but also potentially unexpected situations faced by drivers. It is important to empower drivers in a way that makes them feel prepared and comfortable handling the unexpected, so consider this when designing e-Learning. Plenty of different KPIs There are plenty of different KPIs can use to measure customer service and the success of the businesss customer service strategy. Satisfaction Improvement One way to measure customer service is to track changes in customer satisfaction over time. Customer Retention Customers who are happy with the service providers are likely to stick around and do more business with the company. Resolved Issues One can also look at all of the issues that the customer service team has determined to get an idea of customer service. Employee Productivity Different types of businesses use different methods to measure employee productivity. Cash flow Cash flow can be a great performance indicator for many different business factors. Customer service is such an important factor that it can have a significant impact on the bottom line Questionnaire Do own a car? Yes/no. f no goes to question 4, or otherwise proceed serialwise. Which car do you own? Hyundai cantor Maruti800 Martinez Wagon Telcos indicia Marti esteem opal astral. Any other. Do you think that would be buying a car in the near future? Yes/no, f no go to question 12 or otherwise precedes serial wise Which factors do you think would influence purchasing decision the most? Price Financing past financial record brand name Word of mouth shape and size technical aspect After sale service any other (please specify). Does the companys past financial performance affect the final decision? Not at all not too much significant What do you look for in a car? Rank in order of preference. Here are five ways can use feedback to improve customer service. 1) Adding credibility Positive feedback is a great way of counteracting the effects of negative commentary and can help to increase businesses performance. 2) Increasing sales E-commerce works best when people trust a website, seller or brand, and honest reviews which are highly visible are one of the most effective ways of increasing trust. 3) Showing responsive Negative feedback can sometimes be good. It gives an opportunity to redeem self, replying with a polite, personalized and thorough response. 5) Serving as a business development road map Importance of feedback Feedback allows trusting the direction is going in. Instead of speculating on what one think or hope customers want, be giving them exactly what theyve asked for and can confidently move the business forward in the right direction. Listening to the customers is the only way to guarantee create a product or service that they want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customers problem or fulfils a need. The most innovative companies in the world are the best at creating products that meet their customers needs and exceed their expectations. In todays competitive business world, these companies who can intertwine product development and customer feedback will be the ones that reap strong competitive advantages, have sticky customer loyalty and earn raving customer advocates. Technology enables faster and better service that customers demand It is a byproduct of technological innovation. Customers expect the business to at least have own website, where they can know more about what one offer and answer questions about the business, products or services (Setia, Venkatesh and Joglekar 2013). They expect to have an email were they can reach, and they want to answer questions and concerns promptly on the social media accounts. They want to be able to reach via multiple devices and interact act with via mobile phone. Not only do they expect to have an online presence, they also demand seamless integration among the online accounts and customer service touch points and why not? It should be relatively easy to check the Facebook account or coordinate with a customer service agent they spoke with about an issue or question. Customers do not want to waste time repeating something theyve said before and expect to be on top of any problems they have with the product. Technology helps to improve the customer experience Technology gives the ability to interact with customers on a regular basis. Do not miss this opportunity to gather as much feedback and customer insight as one can to inform the next marketing campaign or to introduce improvements to the current products or service. Encourage active engagement with the online followers. Reach out to the target audience. Find out exactly what they want. Do not take criticisms in a negative light, but as an opportunity to improve. There are few ways to solve a conflict between the customer and team member If you cannot accept customers request, you can at least try to help them the other way. As soon as a customer sees that you really want to help them and not just hide behind the policy, their opinion about you, your service and your company might change. Make your policies clear to everyone. The customers as well the team members should aware of the policies of the company in terms of customer service. Try to investigate the whole customer journey and come up with the idea of adding more information about it on your companys website. Regardless of all problems your customers will have, the most important part is to do the conversation closing with style. Instead of just saying the generic thank you for your call, have a nice day, think about something more sophisticated. References Kyj, L.S. and Kyj, M.J., 2013. Customer service: product differentiation in international markets.International Journal of Physical Distribution Materials Management. Setia, P., Venkatesh, V. and Joglekar, S., 2013. Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance.Mis Quarterly,37(2).

Minimum wage Essays (1232 words) - Employment Compensation

The Hong Kong Federation of Trade Unions reported that around 310,000 low paid employees will get higher wages after setting the minimum wage. It is believed that the minimum wage will bring more wealth to low income families and narrow the wealth gap. As a result, the minimum wage was set at $28 per hour as the new wage ordinance on 1st May, 2011. This law applies to the market force, including the disabled. However, it is not applicable to live-in domestic workers, work-experience interns and student interns. Despite the above fact that minimum wage has bring some benefits to the employees, we believe that people fail to see the whole picture. The implementation of minimum wage in Hong Kong has posted a threat on different companies, including companies? suffering from heavy economic pressure, the reduction of welfare and the unfairness to the old employees. Firstly, the companies may suffer from heavy economic pressure due to the rise in operating costs and decline in their profits, which lead to the slowing down of their plans of expanding business and even result of being forced to close down. The minimum wage would certainly affect some business, such as the catering industry. Take KFC as an example, KFC is one of the companies struggling with the high costs after the implementation of minimum wage. Two years ago, KFC paid its staff only HK$16 per hour. Later, the wage rate of staff was increased more than 30%, which is HK$21 per hour. As the minimum wage is set to HK$28, the percentage increase in wage rate is 33.3%. Therefore, it is difficult for KFC to run its business because of its high costs. The increase in operating costs also happened in the property management companies. From an article of the Standard, the president of the Hong Kong Association of Property Management companies, Edmond Cheng Kam-wah said that it is expected that the minimum wage will cause the increase in operating costs of local property management companies by 3-4%. If the minimum wage is set at a level which some employers can?t afford, they may have to relocate their businesses to the mainland China. This will adversely affect the economy of Hong Kong. Thus, there is a need to strike a balance between employers and employees but not minimum wage. Moreover, many other companies have been facing the increase in costs after the minimum wage law is launched. A survey, conducted in June 2011 by the Hong Kong Institute of Human Resource Management, reported the cost adjustment in various companies. 117 companies from 17 different industries are questioned while 115 companies have responded to the interviews. Results have shown that 9% of the companies indicated more than 10% increase in overall staff costs, including salaries, bonuses, allowances and benefits, 21% of the companies indicated 2% - 9.9% increase in costs while 70% of the c ompanies indicated less than 2% increase in costs. It seems that minimum wage have posted a great impact on the various companies as staff costs have increased a lot under the minimum wage. Secondly, in order to counter the impact of minimum wage, employers may remove meal breaks and even reduce conventional welfare practices of the employees. This effect implies to different companies, such as those in the hotel industry. According to a survey done by the Catering and Hotels Industries Employees' General Union in June 2012, 246 room attendants from about 30 hotels responded to the interview. Results have shown that 70% of respondents fail to receive medical insurance while more than half of the respondents fail to receive paid annual leave. Besides, many people may think that gaining higher wage rate after the statutory minimum wage was set leads to an increase in income. This may also allow citizens to have higher living standards. However, a survey conducted by the Oxfam proves that minimum wage causes another consequence. The survey has shown that 19.6% of low-income workers reported a decline in their individual income while 27.4% of them reported a decline in fami ly income. This is caused by the fact that employers are reducing remuneration packages by cutting paid rest days and paid meal breaks. In order to cut the

Whoosh! How to Stop Deadlines Whizzing Past

Whoosh! How to Stop Deadlines Whizzing Past Whoosh! How to Stop Deadlines Whizzing Past Nobody likes a deadline. If nothing else, it has the word â€Å"dead† in it, which is rarely comforting. More pressingly, trying to work to a deadline can be very stressful. Some people, like author Douglas Adams, cope with this stress by ignoring deadlines entirely: â€Å"I love deadlines. I love the whooshing noise they make as they go by.† Unfortunately, this isn’t an option for your average college student, as missing a deadline will mean losing out on marks. This could, in turn, affect your overall grade, so you need to turn in your assignments on time whenever possible. But how can you make sure you do this? We have a few suggestions†¦ 1. Start Early! This might sound obvious, but the most common mistake people make when working to deadlines is to (wrongly) assume they have more time than they really do. Next thing you know, your works due and you’re forced to rush the writing process. You can avoid this stress (and the poor quality work that usually results) simply by not leaving your paper until the last minute. On which note†¦ 2. Have a Plan To make sure you have enough time to finish your paper, you should formulate a plan before you start writing. This includes the time you’ll need to research your paper, write it up, and make any revisions required before submitting the final version. At the very least, you should try to sketch an outline of your argument so you know what you need to do for each section of your paper, as well as how your argument hangs together as a whole. This will make it much easier to overcome any problems you encounter while working. 3. Break Tasks Down into Manageable Chunks A well-written paper is rarely finished in one session, so if you’re working on a longer essay you might want to work on it in smaller chunks. This will make it seem less daunting, in addition to letting you schedule work more effectively. And as long as you start early enough (see above), even writing a paragraph or two a day should get you over the finish line in time. 4. Prioritize Your Work If you do have a deadline approaching, you need to prioritize. This simply involves knowing which tasks are most important and being willing to set other things aside until they’re done. For example, although you might have been invited to a party on Wednesday night, you should probably prioritize work if you’ve got a deadline on Thursday. Sorry to be a buzzkill about it. 5. Conquer Procrastination The final hurdle every student (and everyone else) must overcome when working to a deadline is the urge to procrastinate. Time management is a big part of this, but it’s also important to create an environment free from distractions and to allow yourself regular breaks to avoid fatigue.

The Famous American Criminal Essay Example | Topics and Well Written Essays - 750 words - 4

The Famous American Criminal - Essay Example He beheaded twelve of his victims and kept some heads at his apartment as a memento. Occasionally, he would break into people’s homes in the middle of the night and beat them to death. Bundy was initially charged in the year 1975 in the US state of Utah for kidnapping and attempted murder, which led to a long list of cases of murders in different states. Bundy managed to escape the prison twice from 1975 onwards during which, he committed more murders. He was ultimately captured in the year 1978 in Florida. In two distinct trials, Bundy was given three death sentences for the murders he had committed in Florida. Bundy expressed his views upon the art of crime in these words, â€Å"You learn what you need to kill and take care of the details. It's like changing a tire. The first time you're careful. By the thirtieth time, you can't remember where you left the lug wrench† (Bundy cited in â€Å"Ted Bundy Quotes†). Bundy attributed his madness and craziness to the st uff shown in the media. At one point, he said, â€Å"there lots of other kids playing in streets around this country today who are going to be dead tomorrow, and the next day, and the next day and month, because other young people are reading the kinds of things and seeing the kinds of things that are available in the media today† (Bundy cited in â€Å"The 14 Creepiest†). Although he confessed having killed 30 women, the true number was never revealed by him (Bell). Ted Bundy was executed on 24 January 1989. He was executed on an electric chair at Florida’s Raiford Prison.

Promoting Jordan as a cultural destination being the only open air Research Paper

Promoting Jordan as a cultural destination being the only open air museum in the world - Research Paper Example I have once again proven this to myself when I visited Jordan and attended a concert for Mohammed Assaf, winner of Arab Idol, and Farah Yousef at Amman citadel on the 28th of August 2013. More than 3,000 people witnessed the dazzling, heartfelt performance of Mohammed Assaf. However, the tremendous success of the event would not be possible without the fervent support and ingenuity of the show’s organizer—the Friends of the Jordan Festivals. The Friends of the Jordan Festivals (FJF) was formed by individuals and groups that possess a deep-seated passion for culture and the arts, and are committed to the goal of making Jordan the topnotch cultural destination in the world. FJF organizes a variety of cultural events for a varied mix of entertainment audiences. Besides satisfying local tastes for culture and arts, FJF aspires to create globally renowned entertainment products. The unending commitment of FJF to the success of Jordan in tourism and cultural promotion is reve aled in its triumphant organization of major cultural events, such as the 2010 Jordan Festival, the Cirque du Soleil, Saltimbanco Show, Cirque de Glace, and the Evolution Show. And on July 2013, FJF publicized the opening of the Amman Citadel Festival for this year. The Festival showed off the finest artists of Jordan and other Middle Eastern countries. It seems that FJF thought that the festival has to be hosted with several big names, like Julio Iglesias, Marcel Khalife, and Khaled Salim, to draw the attention of audiences all over the world; but in reality Jordan is perhaps most rightfully positioned to act as a meeting point between the Middle East and the rest of the world. Isam Salfiti, Chairman of FJF, expressed their unwavering commitment to the country’s cultural tourism sector: â€Å"We look forward to helping enhance Jordan’s touristic appeal, as we believe that the Kingdom has all the makings of a world class destination†. This latest announcement of FJF has been distributed by Bidaya Corporate Communication, which is a regional public relations agency and regional event organizer. Because of its exceptional ability to satisfy the demands of its diverse clientele, Bidaya has become the favorite associate of leading local, regional, and global organizations. Bidaya Corporate Communications helps NGOs, like FJF, to stage the most successful cultural and historic events in the country. More notably, His Majesty King Abdullah II has committed to the goal of enriching Jordan’s cultural and artistic scenery. His Majesty aims to transform Jordan into a first-class economic and touristic destination. As part of His Majesty’s national tourism strategy, he commissioned Zaha Hadid Architects in 2010 to create the most exquisite design for a new performing arts center that will be built in Amman. Envisioned as a venue for performance, studying, mentoring, and rehearsing, the King Abdullah II House of Culture & Art was visuali zed to be the leading site for education, artistic and cultural performance in Jordan. It is His Majesty’s belief that through this initiative he would succeed in promoting the country’s great potential in tourism and in bringing together all its citizens in the collective experience of history, culture, and the arts. Derived from the Royal idea of a self-sufficient historical restoration organization in Jordan, His Majesty also ordered in 2010 the creation of the Jordan Heritage Revival Company (JHRC).

To My Father Essay Example | Topics and Well Written Essays - 500 words

To My Father - Essay Example To the world, my dad is a war hero. He is sick right now but I know the world prays for him. I want him to get up from the bed. My dad is a hero to me more than anybody. He picks me up when I’m down; he lifts me up when I have no hope from others. My friends, my siblings, they can leave me on my own but not my dad, he loves me too much.Had my dad lived an ordinary man’s life and not went to the gulf war; he would still be my hero. I gave him my Medal of Honor when I was a little kid and I cut my knee on the stool nail and he came to the rescue; picked me up, cleaned the wound, wiped the blood. There was something special about his touch, the moment he put his around the wound, the pain went away.I was fine even before he put the antiseptic that stung so bad, but it was alright because my dad was there. My hero means everything to me, he took care of me when I was growing up, now I try to do the same when he is growing old. He needs me more than ever, I try to live up to the standards but I know even if I sacrifice my whole life for him, I can never return the favor.Who tells their old parents, when they keep asking the same thing over and over again, each time with a gentler smile than before? No one. But he kept responding to me when I kept asking about the world, over and over again, he never frowned. Now I ask myself, can I do the same? Dad, I’m sure you can fight this illness the way you fought for the American people. You are the bravest of the brave and I salute you.