Red Rock West :: essays research papers

Red Rock West is a hood example of a new-age film noir. It has all the elements that are needed to make a film noir such as light and dark contrast, symbolic environment, the femme fatal, corruption, treachery, and deception. The film is unlike classic noir because of its use of color, irony, and humor in the movie.   Ã‚  Ã‚  Ã‚  Ã‚  In the opening scene we get a sense of what Michael is like. He is driving a boat of a car across the barren desert, like he is scavenging for something. Strapped for money he stops at a somewhat abandoned gas station where he finds a bundle of twenty dollar bills out in plain view. We get the sense that he tries to be honest because he doesn’t take the money and he buys gas with the last five dollars that were in his wallet, just enough to get him to Red Rock and not any further. He then gets turned down from his job because he told the truth about his leg being injured. When he goes into the Red Rock Bar we can see the change in his life coming. He walks in from the bright daylight into the darkness of the dimly lit bar. This lighting hints to the audience that from that point on Michael is fated for disaster.   Ã‚  Ã‚  Ã‚  Ã‚  From there on the story’s most important scenes take place at night. For example when Michael hits the person in the middle of the road at night when it is pouring rain. He still shows some what of a conscience to bring him back to the hospital. There is some comic relief because every time he leaves and enters the town they show a sign of either entering or leaving Red Rock. No matter how hard that he tries to leave the town he just can’t do it, something always comes up. The most symbolic settings would have to be at the end when they are in the graveyard digging up the money that Wayne had buried. It was dark with fog coating the ground and they are driving up in a completely black car. The audience can see that this will be the climax of the movie because all of these elements are coming together.   Ã‚  Ã‚  Ã‚  Ã‚  Suzanne’s character is the one with the most twists and turns in her personality. We learn that she is very flawed from the begging when she is seen committing adultery with another man.

American History thru 1877

In 1492, Columbus set sail for Asia but found the Americas instead, exploring several islands of the Caribbean Sea. In the following years Columbus made three more voyages, and many other Spaniards explored the Caribbean islands and mainland. During the late Middle Ages, Mongols threatened Europe with pillage and destruction. However, they also unified much of Eurasia, creating trade routes and communication lines stretching from Middle East to China. A series of Europeans took advantage of these to explore eastwards.The trade routes between Europe and Middle East, however, was almost completely controlled by traders from the Italian city states. Upon the collapse of the Mongol Empire, the trade routes to the east soon became far more difficul and dangerous. The Black Death would eventually also block travel and trade. The land route to the East was controlled by Mideterranean commercialists and Islamic empires that both controlled the flow and price of goods. The rise of the expansi onist Ottoman Empire has also further limited the possibilities of European overland trade.The Age of Exploration has begun. During the Rennaisance, scholars rediscovered the works of the ancient Greeks and Roman geographers. Christopher Columbus came to believe that he could reach Asia in the East by sailing West. Instead, he found the New World. With the advances of navigation, military technology and shipbuilding, the Europeans started to explore the world by ocean searching for trading partners, particularly of gold, silver and spices. They sought a viable trade route which would be uncontested by those Mediterranean powers.Similarities and lesser differences among the Southern Colonies The Virginia Company obtained a royal charter enabling each to found a colony, granting the right to coin money, raise revenue, and to make laws, but reserving much power to the king. The object of the lord proprietor, Baltimore, was twofold. He wished to found a state and become its ruler, for h e was truly a man of the world; he loved power and he loved wealth. Second, he wished to furnish a refuge for the oppressed of his own faith; for the Roman Catholics, as well as the Puritans, were objects of persecution in England.He was granted charter to Maryland. He was required by the charter to send the king two Indian arrows each year, as a token of allegiance to the Crown, and if any gold and silver were mined in Maryland, one fifth of it was to be paid to the king. But aside from this the proprietor was invested with almost kingly power. He could not tax his people without their consent, but he could coin money, make war and peace, pardon criminals, establish courts, and grant titles of nobility.The charter, however, provided that the laws be made by the proprietor and the freemen—democracy was beginning to emerge. It was the first colony in which religious toleration had a place. South Carolina differs from most of the colonies in not having had to battle against imp ending dissolution during its first years of existence, and from all the others in depending largely on slave labor from the beginning. Popular assembly began to frame laws on the basis of libery.The charter conferred the right of making laws on the proprietors only by and with the advice, assent, and approbation of the freemen. North Carolina was twin-born with South Carolina and both were not separated politically until 1729 and their histories run parallel for many years. The object in founding the colony in Georgia was threefold: to afford an opportunity to the unfortunate poor to begin life over again, to offer a refuge to persecuted Protestants of Europe, and to erect a military barrier between the Carolinas and Spanish Florida.Georgia was the only colony of the thirteen that received financial aid by a vote of Parliament — the only one in the planting of which the British government, as such, took a part. The colony differed from all others also in prohibiting slavery and the importation of intoxicating liquors. The settlers were to have their land free of rent for ten years, but they could take no part in the government. The trustees made all the laws; but this arrangement was not intended to be permanent; at the close of the proprietary period the colony was to pass to the control of the Crown. Jamestown, VirginiaJamestown, Virginia, located at Jamestown Island on the banks of James River, both of which were named after King James I of England, 60 miles from the mouth of the Chesapeake Bay, was founded on May 14, 1607 by the Virginia Company—a group of London Entrepreneurs to whom were granted a charter to establish an English settlement in the Chespeake region of North America, and were instructed to find gold and water route to the Orient. The location was selected primarily because it offered a favorable strategic defensive position against other European forces which might approach by water.However, the colonists soon discovered that the swampy and isolated site was plagued by mosquitoes and tidal river water unsuitable for drinking, anf offered limited opportunities for hunting and little space for farming. The area was also inhabited by native Americans, the Algonqiuan from whom the colonists found themselves under attacked. It appears that eventual structured leadership of Captain John Smith kept the colony from dissolving. By 1609, during the departure of Captain John Smith, only 60 of the original 214 settlers survived, and by June of that year, the settlers decided to bury the cannon and armor and abandon the town.The arrival of the new governor general, Lord De La Ware, and his supply ships brought the colonist back to the fort. Although the suffering did not totally end for decades, some years of peace and prosperity followed the wedding of the daughter of the Algonquian chief, Pocahontas, to English entrepreneur John Rolfe. Jamestown became the first successful English settlement in what was to become the United States of America The Iroquois The Iroquois Confederacy, or simply Iroquois, also known as The League of Pecae and Power, is a group of Native Americans allied together in peace.They were originally composed of five nations: the Mohawk, the Oneida, the Onondaga, the Cayuga, and the Seneca. They were later joined by the Tuscarora. They were collectively known as the Haudenosaunee, or People of the Longhouse, because of the types of houses they lived in. They became he strongest forces in the seventeenth and eighteenth century, having been involved in the Beaver Wars and the French and Indian Wars against the French, and having participated during the American Revolution. The PilgrimsThe Pilgrims, or The Pilgrim Fathers, is the name commonly applied to the early settlers of the Plymouth Colony. They were members of the Puritans, who were oppressed during the Protestant Reformation in Europe and began to seek a better freedom in the New World. They came to the America in mid November of 1620 aboard Mayflower and drafted the Mayflower Compact, which ensured rights for all the settlers and promised cooperation among settlers for the general good of the Colony. However, like the settlers in Jamestown, were bothered by attacks from the native Americans and suffered during the first winter.They got help from friendlier natives who taught them their skills like woodcraft, hunting, how to make maple sugar, moccasins, canoes, and how to raise crops of maiz and tobacco, all of which helped them to survive. In the autumn of 1621, they produced their first successful harvest and celebrated the first Thanksgiving. Plymouth is said to be the second successful English settlement in North America. Issues and Conflicts In Colonial Politics Most of the original English colonies in North America were private ventures that were less supervised by the English government.The institutions by the colonies' sponsors varied enormously with each other. Most governors in colonia l territories were appointed by the Crown and were responsible for enforcing British trade laws and carrying out other directives, executing colonial laws, administeing justice, and appointing most officers. They were also responsible for provincial defense and diplomatic relations with the native Americans and other colonies. Colonists expected remarkably little from the British government.Budget were low; paid full-time officials were few; civil, judicial, and police establishments were small, part-time and unprofessional; and military establishments were temporary. Politics provided little scope for the active involvement of the citizens. Leadership and institutional structures were weak and undefined, levels of political expertise and socialization low, and political conciousness undeveloped. Under such conditions, public life was volatile, and would-be leaders jockeyed with one another for power, wealth, and prestige.In a few places for brief periods, this primitive politics of competition resulted in the triumph of restrictive oligarchies. The gradual conversion of these colonies into royal provinces helped to develop into roughly similar political systems between colonies, for most of the pattern were derived from English political institutions. However politics developed, public life became more settled. Levels of political socialization and consciousness rose, and institutional and leadership structures became more sharply articulated.A more modern type of polity began to emerge around 1750 with the development of semi-permanent political parties. Factors that moved America towards Independence There were many factors that led Americans fight for their independence against Britain. There were growing grievances against the British authorities among the colonies, from which only one of the original thirteen colonies were formally founded by Britain, others were haphazardly founded by trading companies, religious groups or land speculators.Republican se ntiments were also growing, which, by its very nature, was opposed to heirarchical and authoritarian institutions like monarchy and aristocracy, from which Britain forms it government. Radical Whigs ideas were also widely read by the citizens of the colonies. The radical Whigs feared the threat to liberty posed by the arbitrary power of the monarch and representatives in Parliament and warned the citizens to be on guard against corruption and to be vigilant against possible conspiracies to strip them of their liberties.The colonies were also used to participating in politics, Britain, however has left them alone for many years, denied them representation to the Parliament, while the citizens must obey British laws. Grievances were raised when the British government imposed taxes on their colonies, which eventually led to the Declaratory Act, from which Britain asserted its absolute authority over its colonies. The colonies, however, wanted a share of sovereignty. In 1774, colonists called for the Continental Congress to consider ways of redressing colonial grievances.The Declaration of Rights was drawn, protesting Britain's colonial policies, and sent to the king of Britain. The Congress also called for the creation of The Continental Association. The Association, however, did not call for independence, only to repeal offensive legilation by Britain to its colonies. The Parliament rejection of the Congress' petitions prompted the Association to convene for a second Continental Congress in May 1775, which has eventually adopted the US Declaration of Independence and the Articles of Confederation.The American Revolutionary War had officially begun upon the Battles of Lexington and Concord. The Seven Years War The Seven Years War involved all the major European powers and is a struggle against the French control of North America. It started in May 1756 with the official declaration of war by England against France and ended with the signing of the Treaty of Paris on February 1763. The treaty ended France's position as major colonial power in the Americas and its position as leading power in Europe.England's success, however, was costly and the Parliament's attempt to cover for its debts and to pay for continuing military presence in America by direct taxation of the colonists soon strained relations between mother country and colonies. The Merits and Menace of Mercantilism The British authoriies embraced a theory called mercantilism, that justified the control over the colonies. Mercantilism states that wealth was power and that a country's economic wealth could be measured by the amount of gold and silver in its treasury, and that the colonies exists for the benefit of the mother country.The british expected the American colonies to furnish products needed by Britain, and to export and but foods exclusively from Britain. The British crown also reserved rights to nullify any legislation passed by the colonial assemblies if such laws worked against the mercantalist system. The merits of mercantilism includes that Britain paid a lot of money to colonial producers, tobacco planters also enjoyed a monopoly in the British market, and that the colonies also benefitted from the protection of the world's mightiest navy and strong, seasoned army of redcoats without paying any tax.Mercantilism, however, stifled economic initiative since colonies could not buy and sell products they wanted to other countries, and Americans found it debasing—they felt used and kept in a state of economic adolescence, never allowed to come of age. Stamp Tax Uproar The Stamp Act of 1765 was passed in the Birtish parliament with the primary purpose to raise revenues to support military force due to the added defense requirements resulting from vast new territories acquired during the war and conflict with American Indians. The act required all legal documents, permits, contracts, newpapers, wills, pamphlets, etc., in the colonies to carry a t ax stamp. It was opposed by Americans stating that the Act would hurt their liberty—that them being taxed without being granted Representation where the taxes are laid, then they are reduced from the character of free subjects to the miserable state of tributary slaves—and that they thought the British army is no longer needed. Any offenders had to be tied in Admiralty Courts and the burden of proof is upon the defendants, which meant that defendants were assumed guilty unless they could prove themselves innocent.Common Sense and the Declarataion of Independence The opening paragraph of the United States Declaration of Independence states that: â€Å"when in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.† Signatories of Declaration have agreed that â€Å"all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness† and that â€Å"whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness.† These claims of the Declaration were supported by Thomas Paine's Common sense, in which he states that the end of government is freedom and security; that government is necessary to enforce regulations or laws that were created to mitigate the problems of society, which were â€Å"produced by our wants† and â€Å"promotes our happiness positive ly by uniting our affections. † The Declaration claims that the King of Britain has refused his â€Å"Assent to Laws, the most wholesome and necessary for public good† Hamilton's Federalist and Jefferson's Republican The Federalist Party wanted a fiscally sound and strong nationalistic government.Hamilton proposed that state governors would be appointed by the President; the President and Senators would hold office for life; and the Congress would retain exclusive authority to make all the laws of the country. His principles were based on the notion of â€Å"public good† and the superiority of a government which derived its power from the consent of the governed, and believed that only a talented few—understood to mean men drawn from the wealthy and aristocratic strata of society—had the wisdom and dispassionate foresight to implement the measures necessary for the public good.He believed that the great majority of people operated primarily out of s elf-interest and could not be trusted to think or act judiciously in matters of state power. Hence, a proposal such as seating the President for life, so that he would not be subject to the whims of a fickle electorate. He emphasized on an â€Å"energetic government,† which means that government should be proactive in economic and military affairs, have the power the supersede lower governments—as at the state level—and be able to exercise authority directly on the people.He points that only an energetic government would be able to provide the stability and order necessary to secure the blessings of liberty for the people. The Republicans, however, rejected the ideas of Hamilton. They feared that Federalism favored the interests of wealthy patricians over the great number of agrarian laborers, and would set the stage for a return to monarchy. Jefferson argued that the powers of the government should be exercised by by each representatives chosen for such short t erms as should render secure the duty of expressing the will of their constituents.He believed that the mass of the citizens is th safest depository of their own rights, for the evils flowing from the duperies of the people are less injurious than those from the egoism of their agents. He advocated that every people may establish what form of government they please and change it as they please, implying that the same is true with its leaders—the will of the nation is the only thing essential. Uneasy Missouri Compromise In 1818, the Missouri territory applied for statehood and wanted to allow slavery in their state.Abolitionist sentiment was growing in the north, and there were, at the time, eleven free states and eleven slave states. If Missouri becomes a slave state, the tie would be broken and those who favor slavery would be a step closer to legalizing slavery, and the Northern members refused Missouri's admittance as a slave state because of this. However in 1819, Maine a pplied for statehood as a free state, which was, of course, threatened by the Southern members of the Congress to prevent its admittance.The Missouri Compromise was an agreement passed in 1820 between pro and anti-slavery factions in the United States Congress, allowing Missouri to enter as a slave stae and Maine as a free state, and to avoid conflicts in the future, added that all future states north of Missouri's southern border be free states and the future south states be slave states. The compromise remained in effect until 1854, when the US Congress passed the Kansa-Nebraska Act. Articles of ConfederationThe Articles of Confederation and Perpetual Union, or, shortly, Articles of Confederation, was the first governing constitution of the United stated of America. The thirteen states were independent until the articles' ratification was completed in 1781, whence the legal existence of the United States of America as a union with a confederation government yet retained sovereignt y and every function of sovereignty not specifically deputed to the government of the federation.Although the articles were started to be written in 1777 during the early part of the American Revolution, several years has passed before its ratification because of the states' fear of a powerful central government, the Continental Congress had been careful to give the states as much independence as possible and to specify the limited functions of the federal government. The Articles were enforced from March 1, 1781 to June 21, 1788, when the present Constitution of the United States went into effect. Second War of American IndependenceOn June 18, 1812, President James Madison signed the US Congress' official declaration of war against the United Kingdom to protect American ships bound to France from being stopped, searched and being asked to pay a fee on British ports before continuing. The war was called the â€Å"second war of independence† because it gave an opportunity for the Americans to defend their freedom and honor in the face of British disrespect. The war lasted until 1815, although a treaty was already signed on December of the previous year.One of the battles, the Battle of Fort McHenry, inspired Francis Scott Key to write a poem that eventually supply the lyrics for the â€Å"Star-Spangled Banner. † Secession of Southern Colonies The co-existence of slave-owning South with an increasing anti-slavery Nroth made conflict inevitable. In 1858, Lincoln expressed his desire to â€Å"arrest the further spread of [slavery], and place it where the public mind shall rest in the belief that it is in the course of ultimate extinction. † Abolitionists emphasized on the Declaration of Independence's clause that all men are equal.Southern states depended on slavery to support their economy. The Union was considered a â€Å"voluntary compact† entered into by independent sovereign states for as long as it served their purpose. The north needed a central government to build an infrastructure of roads and railways, protect its complex trading and financial interests, and control the national currency. The South, however, depended much less on the federal government than did other regions and felt no need to strengthen it.Thy feared that a strong central government might interfere with slavery. Compromises were possible as long as niether side controlled the Senate. However, vast territories in the West and Southwest would soon be petitioning for statehood. North and South began a long and bitter struggle over whether the territories would enter the Union as free or slave states. The election of Lincoln, who was a dedicated Abolitionist, was the final trigger for the secession of the Southern States since they feared that the administration would threaten slavery.Compromises were offered before the civil wars but failed to prevent it because of the flaws in the compromise. The Corwin Amendment, for example, would forb id to any attempt to subsequently amend the Constitution to empower the Federal government to abolish or interfere with the domestic institutions of the states, including persons â€Å"held to labor or service,† were objected by Abolitionists who claims that the Constitution, at that time, did not protect slavery.The Crittenden Compromise offered the permanent reestablishment of the Missouri Compromise line but would also guarantee the permanent existence of slavery in the slave states which was, of course, rejected heavily by Abolitionists. Advantages of the Southern and Northern States during the Civil War The Southern states sought independence and would only have to defend itself against the Northern states who wanted to restore the Union, which meant it had to compel the seceded states to give up their hopes to found a new nation.The Southern states would only then need to prolong the war to a point where the Northern States would consider the efforts too costly in lives and money to persist. If the North chose not to mount a military effort to coerce the seceded states back into the Union, the Southern states, who were known to become the Confederacy, would win independence by default. The Northern states, however, planned to apply pressure on the confederacy from all sides. A combined force of naval and army units would sweep down the Mississippi River, dividing the Confederacy’s eastern and western states.At the same time, the Union navy would also institute a blockade to deny the Confederacy access to European manufactured goods. Manifest Destiny The Manifest Destiny was the belief that the United States was destined to expand from the Atlantic seaboard to the Pacific Ocean. It holds that territorial expansion is not only inevitable but divinely ordained. Manifest Destiny eventually became a standard historical term for the expansion of the United States accross North American Continent. The Great Debate: Lincoln versus DouglasThe Lincol n-Douglas debates were a series of seven formal meetings during the Illinois senatorial campaign of 1858, in which Republican Abraham Lincoln argued the issue of slavery with the Democratic incumbent, Stephen A. Douglas. Douglas' Kansas-Nebraska Act repealed the Missouri Compromise ban on slavery and replaced it with the doctrine of popular sovereignty, which meant that the people of a territory coud decide for themselves whether to allow slavery. Lincoln criticized that popular sovereignty would nationalize and perpetuate slavery.Newspapers across the nation reprinted the full text of the debates, and after the election Licoln edited all the text and had them published in a book. The widespread of the original debates and the subsequent popularity of the book led eventually to Lincoln's nomination for the President of the United States by the 1860 Republican National Convention in Chicago. The Dred Scott Bombshell Dred Scott was a slave whose master took him north into free states where he lived for many years.After his master's death, he sued for his freedom from his his new master, claiming that he had been in a free territory and was therefore free. Th Missouri Supreme Court agreed and Scott temporarily gained his freedom, but his new master appealed to the US Supreme Court. On March 6, 1857, the Dred Scott decision was handed down by the Supreme Court, declaring African Americans were not US citizens and therefore could not bring suit in federal court under diversity of citizenship rules, thus overruling the Missouri Court decision.However, the real bombshell statement was that a legislature, including the Congress, cannot outlaw slavery as that would go against the 5th Amendment, stating that a person's property cannot be taken without due process of law. This statement would have been sufficient to declare that the Missouri Compromise had been unconstitutional. The decision would also eventually give rise to the American Civil Warin 1861.

Carlin on Euphemisms, Redundancies, and Soft Language

Words fascinated George Carlin. From his early routine on Seven Words You Can Never Say on Television to the inventory of euphemisms in Airline Announcements, language--especially bent or abused or soft language--was his recurrent theme. By and large, he once said, language is a tool for concealing the truth. Carlin, who died in 2008, clearly knew a thing or two about claptrap--and twaddle, poppycock, balderdash, gobbledygook, and drivel. In fact, drivel was the word he used to describe his own writings--Good, funny, occasionally smart, but essentially drivel (Napalm Silly Putty, Hyperion, 2001). For an example of Carlins drivel, consider his short essay Count the Superfluous Redundant Pleonastic Tautologies. The essay doesnt include all 200 of the common redundancies in our own list, but it comes close: My fellow countrymen, I speak to you as coequals, knowing you are deserving of the honest truth. And let me warn you in advance, my subject matter con ­cerns a serious crisis caused by an event in my past history: the execution-style killing of a security guard on a delivery truck. At that particular point in time, I found myself in a deep depression, making mental errors which seemed as though they might threaten my future plans. I am not over-exaggerating.I needed a new beginning, so I decided to pay a social visit to a personal friend with whom I share the same mutual objectives and who is one of the most unique individuals I have ever personally met. The end result was an un ­expected surprise. When I reiterated again to her the fact that I needed a fresh start, she said I was exactly right; and, as an added plus, she came up with a fi ­nal solution that was absolutely perfect.Based on her past experience, she felt we needed to join together in a com ­mon bond for a combi ned total of twenty-four hours a day, in order to find some new initiatives. What a novel innovation! And, as an extra bonus, she presented me with the free gift of a tuna fish. Right away I noticed an immedi ­ate positive improvement. And although my recovery is not totally complete, the sum total is I feel much better now knowing I am not uniquely alone.(When Will Jesus Bring the Pork Chops? Hyperion, 2004) Behind Carlins comic observations lay the sharp linguistic insights of a self-described disappointed idealist. Question everything you read or hear or see or are told, he recommended in a 2004 CNN interview. Question it. And try to see the world for what it actually is, as opposed to what someone or some company or some organization or some government is trying to represent it as, or present it as, however theyve mislabeled it or dressed it up or told you. Now that Carlin has passed on, kicked off, checked out, made his exit, gone to glory, cashed in his chips, and joined the great majority to sleep the big sleep, we wouldnt dare say nice things about him. Its too late for that. Its a perverse fact that in death you grow more popular. As soon as youre out of everyones way, your approval curve moves sharply upward. You get more flowers when you die than you got your whole life. All your flowers arrive at once. Too late.(Napalm Silly Putty, Hyperion, 2001) So well just say, thank you, George. Thanks for all the drivel.

Synthesis Essay Online Shopping - 777 Words

Synthesis Essay 2 Online shopping faced a many different challenges. A common example of these challenges that describing these websites by they are lack of the security. Sao Paulo in 2003 mentioned that â€Å"The financial crisis and attempted here with the prices did not affect the performance of online shopping† a huge event like the financial crisis did not disturb online shopping, but likewise, Harris’ survey finds that â€Å"The lack of security of a site can be a determining factor for the achievement or not a purchase†. In the same way, â€Å"87% of the customers submitted that they perceive that the lack of security on this platform and unreliable network services will be a huge disadvantage to them in the short run as online hawkers could break into their cards and defraud them†( Wali, Wright and Reynolds 1) in fact, people used to be afraid of getting their addresses, cards and phones numbers for unofficial corporation. Nonetheless, people can not use this as wea k point for online shopping. The security is as a triangle contain many elements; banks, companies and individuals. As a result, if there is any error in any part of the triangle it will affect on the security system. On the other hand, companies as a part of this triangle understand very well that the trust is the first stone in the trade’s building, and the trust according to Gefen’s study is built through four points, the second one is â€Å"A belief that there are safety mechanisms built into the Web site†. Building theShow MoreRelatedThe Impact of Online Shopping on Consumer Behavior3641 Words   |  15 Pagesthe factors that influence the consumer behavior while they are shopping online. Because now a day’s online shopping is increasing day by day .We collected both primary and secondary Data. 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For example, if a husband were to track his wifes car, she may have gone shopping, but its showing the location of the car in the street next to the shopping centre, this could cause many trust issues to arise unnecessarily, the participant said. Abbas research has also found concerns about the ability of people to tamper with the tracking technology and lie

Gentilesse for the Masses in General Prologue and The...

In the 14th century, class distinction was of great importance. The class to which one belonged determined the clothes one was allowed to wear, the color of that clothing and even behavior. In Geoffrey Chaucers General Prologue and The Canterbury Tales , we can find any number of characters with these behavior distinctions if we examine them. The Knight, for example, is described as a worthy man of trouthe and honour, freedom and curtesie (I, 46). He is of a noble rank, and therefore his behavior is one of good reputation (honour). Conversely, Both the descriptions of the Reeve and the Miller in the General Prologue are quite unflattering; their verbal cutting into each others tales demonstrates the stereotypical churlish†¦show more content†¦The hag and the Knight, newly man and wife, are lying in bed when the hag asks her husband what she has done wrong that he walweth and he turneth to and fro (III, 1085). His response is that he acts that way because she is so loathsome and of such low lineage; this prompts her long speech on gentilesse. She tells her husband that gentilesse is not determined by ones birth, descended out of old richesse (1110), but is the title given to one who is almost always virtuous and tries to do as many good deeds as he or she can (1113-15). Examining Chaucer from a historical perspective in Chaucer and Gentility, Nigel Saul states: Chaucers Avoidance of economic criteria to define gentility was wholly in accord with the contemporary outlook. Gentility was viewed at the time as a quality, and was accordingly assessed in qualitative terms (49). In lines 1117-24, the hag then explains to the Knight that the quality of gentilesse can come only from God. Ancestors cannot hand down their virtuous character that made others call them gentil men (1123); they can only give their descendants the earthly status. Chaucer here demonstrates the difference between nobility and gentilesse. He appears to comment that there is earthly gentil esse and spiritual gentilesse -- gentility that is obtained by birth and gentility that is obtained through a life of generosity and steadfast faith in God. Calling his wife loathsome and of low lineage, the

Repetition and Parallelism Free Essays

There’s of Leslies Critical Analysis on Smog Merchants Pollution has been one of the big problems of our world. This has pushed many people who are concern enough to create programs that will help reduce the problem and this Smog Merchants article is technically, one of those. But I don’t think marketing the right to pollute will help In any way. We will write a custom essay sample on Repetition and Parallelism or any similar topic only for you Order Now It Is more like allowing destruction to come to the environment. In this article, it was implied that firms that are able to reduce pollutants below the levels to which it is entitled receives credits, and they an sell these credits to other firms. The thing is that. First. Why will you sell pollution rights when the name itself states that you’re giving someone the capability to pollute noted that the problem you are solving Is pollution itself. Second, a company who cannot reach the goal tends to buy these credits rather than improving their facility and emissions reductions because it is way cheaper. So how can this help when the only thing it can visibly do is to create firms that are dependent to the credits of other firms that are successful in cutting pollutants in the lowest cost. It has been said that the environment is a free resource, and air Is no doubt a part of it. In number two question, it is being asked â€Å"who implicitly has property rights to the air when the EPA auctions ASS permits† My answer to this would be: everyone, and no. I did not depend on who gets the revenue raised by the auction. Everyone has his right to consume air or use air or whatever you would like to do with air. It is part of the environment and thus, a free resource. The EPA auctions or the allowances aim to reduce the emissions of sulfur dioxide. And firms are allowed to buy and sell these allowances to other firms when left unused. I believe that this doesn’t affect the people’s rights to the air. The environment is a priceless resource. Since then, people have been witnesses of the priceless generosity of the environment. We have been able to survive till this year and generation because of the environment. Why? Well this is where we get our resources starting from foods to clothes to shelters. Only did the presence of companies made us pay for this priceless resource. For me, we do need to give up everything to protect the environment if and only if it is necessary and if it follows a certain action plan. I mean, we cannot Just give up anything unless we’re sure It will be for a good cost. People need the environment so much most especially for the continuous production of food. Nowadays, we are strongly aware that the rate of population has Increased and Is still increasing. Without the environment, it would be hard for the people to preserve the remaining resources, to sustain lives, and to continue successful generations. This also Justifies why the environmental quality has an infinite value. In number four question: Don’t such regulations amount to Glenn away environmental quality at no charge? Yes. Basically because allowing firms and individuals to pollute the environment is the same as giving away environmental quality. To Justify this, let me give an example. Let say you have a piece of candy and it is your favorite. You never let anyone touch it because it might get germs or t Off amount of money. You wanted to keep it clean, but letting your friends have it for a taste ruined it. My point is that, if the regulations will allow firms to pollute up to that point at no charge, it would add up in destroying the environment and its quality at no charge as well. To solve this, I think it would be better to charge a price via emissions taxes. At least this can reduce firms or individuals who try to emit pollutants at a very high rate if get monitored well. If this practice continues from this generation to the next, it would probably reduce the amount of pollution since pollutants will be less emitted and polluters will gradually increase their emissions reductions. How to cite Repetition and Parallelism, Essays

Customer Service Of VTI KarMart Samples †MyAssignmenthelp.com

Question: Discuss about the Customer Service Of VTI KarMart. Answer: Customer service is an important factor in developing a wide and loyal customer base. A customer service plan deeply examines customers' perceptions and expectations of a company and guides the company through the process of bringing its customer service activities in line with customers' needs. VTI KarMarts (GM) vision statement and mission statement address the strategic direction needs of the automotive business. However, there are opportunities to improve these corporate statements. General Motors vision statement indicates what the business aims to achieve in the future. The companys corporate mission statement establishes the approaches needed to push the organization toward its desired future position in the automotive industry. As one of the largest firms in the global automobile market, VTI KarMarts corporate vision statement and corporate mission statement must agree with each other. Such agreement facilitates decision-making and problem-solving processes in the business. Also, adjustments in the corporate mission and vision are needed to support General Motors flexibility in dealing with changes in market conditions worldwide. VTI KarMarts Vision Statement VTI KarMarts corporate vision is to become the worlds most valued automotive company. This vision statement points to the leadership of the business while considering the conditions of the global market and the various factors at play. Thus, the following are the main components of Vision statement: World (global market) Most valued company VTI KarMarts Mission Statement VTI KarMarts corporate mission is to earn customers for life by building brands that inspire passion and loyalty through not only breakthrough technologies but also by serving and improving the communities in which we live and work around the world. This mission statement shows a holistic approach to addressing external factors that influence the business. Thus, the following are the components or features of their mission statement: Earn customers for life Building brands that inspire passion and loyalty Breakthrough technologies Serving and improving communities in which we live and work around the world Identifying of customer needs Strategies for identifying customer needs are an integral element of a companys marketing program. Understanding customer needs helps refine product development projects, marketing communication programs and distribution choices. Companies that launch products without researching and taking account of customer needs run a high risk of failure. Research Carrying out customer research as part of the marketing strategy provides a broad view of customer needs. Review published market research on the sectors that target to identify trends or changes in purchasing patterns. Visit customers websites to assess their product and market strategies and identify opportunities to meet their current or future product needs. Customer Feedback A strategy that encourages customer feedback will provide with insight into customers attitudes towards the products and services, helping identify how well are meeting their needs. Set up a forum or poll on the website or on a social media site where customers can post reviews or leave comments. Encourage customers to join a user group or other community where they can share their experience in using the products and make recommendations for changes or improvements. Acknowledge the feedback from customers and respond to requests for improvements. Assessment of customer needs In order to successfully serve customers, businesses must have an acute understanding of customers needs. Using market research and conducting a Customer Needs Assessment shows customers are willing to invest time and effort into really understanding their needs and can ultimately secure a lifetime customer. As stated in a prior blog post, the real value of customer satisfaction surveying may be the survey instrument itself because it reaches out and asks how are we doing? A customer needs assessment uncovers the precise needs of customers, how these needs are (or are not) currently being fulfilled, and what is required to improve satisfaction and loyalty. This type of research technique profiles who the customers are, details their loyalty, and assesses their needs. By conducting customer market research, can find the answers to things like: What is the average revenue/income of the customers? Where customers are geographically based? What products or services are these customers currently purchasing to fulfill their needs? What factors drive the decision-making of these customers (e.g., price, service, reliability)? How do these customers make buying decisions (e.g., multiple decision makers, multiple bids)? How likely are customers to re-purchase products/services from? By truly understanding customers, are able to adapt to changes and keep fresh on customer expectations. This type of research will also help identify loyalty factors to ensure the business success. Differentiating self and the way market self is critical in retaining customer market share, and a customer needs assessment is a key tool in achieving a consultative mindset with the customer. Response to customer needs Communicate corporate customer service guidelines and policies Provide streamlined sources for citizens and employees regardless of how accessed Continue to be responsive to customers through proactive engagement and solicitation of their satisfaction levels Continually assess the services being offered and the available access points to ensure customer needs are being met Continue to evolve our customer service guidelines, policies, processes and methods of accessibility to meet the ongoing and ever-changing needs of the customers and stakeholders we serve Benchmark service availability and standards and compare with the leading practices of other municipalities; modify where warranted Work to ensure that departments have an effective customer feedback system in place that enables both internal and external customers to comment on their services and provide suggestions for improvement Conduct service satisfaction surveys with the community and staff to gauge awareness and approval of service quality and levels both internally and externally Quality customer service The key to good customer service is building good relationships with the customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure the best customer service: To know what customers consider to be good customer service find out customers' expectations follow up with both positive and negative feedback received Consider customer service in all aspects of business Continuously look for ways to improve the level of customer service delivery. Once one knows what customers want and must have to be fully satisfied with the products and services, the next step is to guarantee which will deliver that each and every time. Service guarantees are the measurable standards set to ensure that employees deliver a consistent product. They are the critical indicators of whether the employees are winning or losing. Service guarantees are the scorecard and measurement of the success. Causes of customer dissatisfaction Not understanding what customers expect. Making an effort to discover what customers expect from in terms of service and products is the way to satisfying their needs. Failing to fulfill customer requirement is one of the major reasons for customer dissatisfaction. Another major reason is poor communication skill of the service manager. Customer handling procedure Intent attention: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard. Gratitude: Thank the customer for bringing the problem to the attention. cannot resolve something is not completely aware of, or maybe making faulty assumptions about. Apologize: Sincerely convey to the customer apology for the way the situation has made them feel. Best Solution: Determine what the customer is seeking as a solution. Ask them; often theyll surprise for asking for less than initially thought have to giveespecially when they perceive the apology and intention is genuinely sincere (Kyj and Kyj 2013). Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. The best intentions can miss the mark completely if still fail to deliver what the customer wants. Quick Action: Act on the solution with a sense of urgency. Customers will often respond more positively to the focus on helping them immediately versus than on the solution itself. Follow-up: Follow-up to ensure the customer is completely satisfied, especially when have had to enlist the help of others for the solution delivery. Reasons for delivery drivers failure Inadequate training on service delivery is the main reason behind the failure of delivery drivers. They have not defined the companys service vision or initiative. Possible measures and recommendation E-Learning and online training technology should be used for delivery; there are a couple of reasons this is the best delivery method. The first is that can create a learning environment where it is safe to fail, without life or death consequences. Carefully track driver and safety records regularly, which will allow customizing training and focusing it on areas where each employee needs it most. Just as much as safety is a necessity in delivery driver training, so should customer service training be significant. The drivers are the face of the organization in so many ways. View training as continual throughout a delivery drivers entire career. Training should not stop after orientationit should always be built upon, much like UPS does. Blended learning is a great learning delivery style. Incorporate e-Learning and online training with on-the-job and ride along-style training to get the best results. Train not just on the expected but also potentially unexpected situations faced by drivers. It is important to empower drivers in a way that makes them feel prepared and comfortable handling the unexpected, so consider this when designing e-Learning. Plenty of different KPIs There are plenty of different KPIs can use to measure customer service and the success of the businesss customer service strategy. Satisfaction Improvement One way to measure customer service is to track changes in customer satisfaction over time. Customer Retention Customers who are happy with the service providers are likely to stick around and do more business with the company. Resolved Issues One can also look at all of the issues that the customer service team has determined to get an idea of customer service. Employee Productivity Different types of businesses use different methods to measure employee productivity. Cash flow Cash flow can be a great performance indicator for many different business factors. Customer service is such an important factor that it can have a significant impact on the bottom line Questionnaire Do own a car? Yes/no. f no goes to question 4, or otherwise proceed serialwise. Which car do you own? Hyundai cantor Maruti800 Martinez Wagon Telcos indicia Marti esteem opal astral. Any other. Do you think that would be buying a car in the near future? Yes/no, f no go to question 12 or otherwise precedes serial wise Which factors do you think would influence purchasing decision the most? Price Financing past financial record brand name Word of mouth shape and size technical aspect After sale service any other (please specify). Does the companys past financial performance affect the final decision? Not at all not too much significant What do you look for in a car? Rank in order of preference. Here are five ways can use feedback to improve customer service. 1) Adding credibility Positive feedback is a great way of counteracting the effects of negative commentary and can help to increase businesses performance. 2) Increasing sales E-commerce works best when people trust a website, seller or brand, and honest reviews which are highly visible are one of the most effective ways of increasing trust. 3) Showing responsive Negative feedback can sometimes be good. It gives an opportunity to redeem self, replying with a polite, personalized and thorough response. 5) Serving as a business development road map Importance of feedback Feedback allows trusting the direction is going in. Instead of speculating on what one think or hope customers want, be giving them exactly what theyve asked for and can confidently move the business forward in the right direction. Listening to the customers is the only way to guarantee create a product or service that they want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customers problem or fulfils a need. The most innovative companies in the world are the best at creating products that meet their customers needs and exceed their expectations. In todays competitive business world, these companies who can intertwine product development and customer feedback will be the ones that reap strong competitive advantages, have sticky customer loyalty and earn raving customer advocates. Technology enables faster and better service that customers demand It is a byproduct of technological innovation. Customers expect the business to at least have own website, where they can know more about what one offer and answer questions about the business, products or services (Setia, Venkatesh and Joglekar 2013). They expect to have an email were they can reach, and they want to answer questions and concerns promptly on the social media accounts. They want to be able to reach via multiple devices and interact act with via mobile phone. Not only do they expect to have an online presence, they also demand seamless integration among the online accounts and customer service touch points and why not? It should be relatively easy to check the Facebook account or coordinate with a customer service agent they spoke with about an issue or question. Customers do not want to waste time repeating something theyve said before and expect to be on top of any problems they have with the product. Technology helps to improve the customer experience Technology gives the ability to interact with customers on a regular basis. Do not miss this opportunity to gather as much feedback and customer insight as one can to inform the next marketing campaign or to introduce improvements to the current products or service. Encourage active engagement with the online followers. Reach out to the target audience. Find out exactly what they want. Do not take criticisms in a negative light, but as an opportunity to improve. There are few ways to solve a conflict between the customer and team member If you cannot accept customers request, you can at least try to help them the other way. As soon as a customer sees that you really want to help them and not just hide behind the policy, their opinion about you, your service and your company might change. Make your policies clear to everyone. The customers as well the team members should aware of the policies of the company in terms of customer service. Try to investigate the whole customer journey and come up with the idea of adding more information about it on your companys website. Regardless of all problems your customers will have, the most important part is to do the conversation closing with style. Instead of just saying the generic thank you for your call, have a nice day, think about something more sophisticated. References Kyj, L.S. and Kyj, M.J., 2013. Customer service: product differentiation in international markets.International Journal of Physical Distribution Materials Management. Setia, P., Venkatesh, V. and Joglekar, S., 2013. Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance.Mis Quarterly,37(2).